Privacy Policy – How Auiator Handles Your Personal Data

1 Introduction

Auiator takes your privacy seriously. When you use the platform – whether you are placing a cricket bet during a PSL match, spinning slot games in the Game Lobby, or making a PKR deposit via JazzCash – you are trusting us with personal information. This policy sets out clearly what we collect, why we collect it, and how we keep it safe.

We have written this policy in plain Pakistan English because we believe you deserve a straightforward explanation rather than pages of dense legal text that most people skip. If anything here is unclear, you can reach our support team via live chat seven days a week and we will explain it further.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain additional commitments relevant to how we operate the platform.

2 Data We Collect

Auiator collects personal data in three main ways: information you provide directly, information generated by your activity on the platform, and technical information from your device. Here is a breakdown of each category:

We only collect data that is genuinely necessary to operate your account, process your PKR transactions, and deliver a personalised gaming experience. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data beyond what is strictly required for age and identity verification.

3 How We Use Your Data

Every piece of data Auiator collects has a specific purpose. We do not use your data for anything beyond what is described below:

• Account Management – Your registration details are used to create and maintain your Auiator account, verify your identity, and process age checks before any withdrawal is approved.
• Transaction Processing – Payment references and transaction history are used to credit your PKR balance accurately and to process withdrawal requests to your registered JazzCash, Easypaisa, Raast, or bank account.
• Platform Personalisation – Gaming activity data helps us show you relevant promotions, such as cricket betting offers during T20 internationals or PSL season bonuses, that are likely to be of genuine interest to you.
• Security and Fraud Prevention – Device data and IP address information are used to detect unusual login patterns, prevent unauthorised account access, and identify potential multi-account abuse or fraudulent deposit activity.
• Responsible Gaming – Session duration and betting pattern data are monitored to support our responsible gaming tools, including deposit limit alerts and session reminders.
• Customer Support – Communication records allow our support team to handle your queries efficiently and maintain a history of any issues raised or resolved on your account.
• Platform Improvement – Aggregated, anonymised usage data helps us understand which games, betting markets, and features Pakistan players use most, so we can keep improving the platform.

We process your data on the following legal bases: performance of the contract between you and Auiator (account operation and payment processing), our legitimate interests (security, fraud prevention, and platform improvement), and your consent (marketing communications, which you can withdraw at any time).

4 Payment Data and PKR Transactions

Auiator processes all player transactions in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards issued by Pakistani banks, and other supported mobile wallets. Here is how payment data is handled for each method:

• JazzCash and Easypaisa – When you initiate a deposit, you are redirected to the relevant mobile wallet provider's interface. Auiator receives only a transaction confirmation reference and the PKR amount. Your mobile wallet PIN, MPIN, or account credentials are never seen or stored by Auiator.
• Raast and Bank Transfers – For transfers via SBP's Raast infrastructure or direct bank transfer, Auiator records the transaction reference number, the PKR amount, and the sending bank. Full account numbers are not stored beyond what is necessary to verify and match the transaction to your account.
• Cards – Card payments are processed through a PCI-DSS compliant payment gateway. Full card numbers are never stored on Auiator's own servers. We retain only a masked card reference for withdrawal matching purposes.

Withdrawal requests are processed to the same payment method used for your most recent deposit where possible. For security, we do not transfer funds to third-party accounts or payment details not registered in your name. All withdrawal transactions are logged with a timestamp, amount in PKR, and method reference for audit purposes.

5 Data Sharing with Third Parties

Auiator does not sell personal data. We share your data with third parties only in the following limited circumstances:

• Payment Providers – JazzCash, Easypaisa, Raast operators, and banking partners receive only the transaction information necessary to process your PKR deposit or withdrawal.
• Identity Verification Services – Where third-party verification tools are used to confirm your age or identity, those providers receive only the minimum data needed to complete the verification check.
• Game Software Providers – Slot game, live casino, and bingo game providers may receive a pseudonymous player identifier and game session data to operate the game and return results. They do not receive your name, phone number, or PKR balance.
• Analytics Providers – Aggregated and anonymised platform usage data may be shared with analytics tools to help us understand traffic patterns and improve the platform. No individual player can be identified from this data.
• Legal Requirements – We may disclose personal data if required to do so by a valid legal process, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of users.

Any third party that receives personal data from Auiator is contractually bound to handle it securely and use it only for the specified purpose. We do not transfer personal data internationally except where adequate protections are in place.

6 Cookies and Tracking Technologies

Auiator uses cookies and similar technologies on the platform website and in the app. Here is a plain summary of what we use and why:

• Essential Cookies – These are required for the platform to function. They keep you logged in during a session, remember your language preference, and maintain the security of your session. These cannot be turned off without breaking core functionality.
• Analytics Cookies – These help us understand how players navigate the platform – which pages are visited most, where sessions tend to end, and how the Auiator app performs on different devices. This data is aggregated and anonymised.
• Preference Cookies – These remember settings you have chosen, such as preferred game categories or notification preferences, so you do not have to reconfigure them each visit.
• Marketing Cookies – If you have opted in to personalised offers, these cookies help us understand which promotions you engaged with, so we can make future offers more relevant. You can opt out of marketing cookies at any time from your account settings.

Most web browsers allow you to control cookies through the browser settings. Note that disabling essential cookies will affect platform functionality. For the Auiator mobile app, similar tracking controls are available through your device's app permissions settings.

7 How Long We Keep Your Data

Auiator retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable record-keeping obligations. The general retention periods we apply are:

• Active Account Data – Retained for the full duration your account remains open and active on the platform.
• Transaction Records – PKR deposit and withdrawal records, including JazzCash, Easypaisa, and bank transfer references, are retained for a minimum of five years following the transaction date for financial record purposes.
• Identity Verification Documents – Retained for the period your account is active and for a reasonable period after closure to handle any post-closure disputes or verification queries.
• Support Communications – Chat transcripts and email correspondence are retained for up to two years from the date of the last exchange, unless a longer period is needed to resolve an ongoing dispute.
• Closed Account Data – Following voluntary account closure, personal data is either deleted or anonymised within a reasonable period, except where legal retention obligations apply to transaction records.

When data is no longer required, it is securely deleted or irreversibly anonymised. We do not retain identifiable personal data indefinitely.

8 Your Data Rights

As an Auiator player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or at the email address in Section 12:

• Right of Access – You may request a copy of all personal data Auiator holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to Correction – If any of your personal data is inaccurate or out of date, you can request that we correct it. You can also update basic details such as your phone number directly in your account settings.
• Right to Deletion – You may request deletion of your personal data. We will honour this where there is no overriding legal obligation to retain the data, such as financial record requirements that apply to PKR transaction histories.
• Right to Restrict Processing – In certain circumstances, such as where you contest the accuracy of data we hold, you may request that we restrict how we process your data while the matter is resolved.
• Right to Withdraw Consent – Where we process your data based on your consent – such as for marketing emails about bonuses or PSL promotions – you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to Complain – If you are not satisfied with how Auiator handles your personal data, you have the right to raise a complaint with us directly. We will investigate and respond within a reasonable period.

9 How We Keep Your Data Secure

Auiator applies a range of technical and organisational measures to keep your personal data secure. These include:

• TLS encryption on all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest in our databases.
• Strict internal access controls so only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Two-factor authentication options for your account to reduce the risk of unauthorised access.
• Automated monitoring for unusual login patterns or suspicious transaction activity on player accounts.

Despite these measures, no platform can guarantee absolute security. If you suspect your Auiator account has been accessed without your knowledge, contact our support team immediately. We will lock your account, investigate, and guide you through securing it.

10 Minors and Under-18 Protection

Auiator is an adults-only gaming platform. We do not knowingly collect, process, or store personal data from any individual under the age of 18. Age verification is a mandatory step in the account registration process, and we may request documentary proof of age before processing any withdrawal.

If you believe that a minor has created an Auiator account or provided personal information to us, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

Parents and guardians who are concerned about under-age access to online gaming platforms are encouraged to use parental control software and to review our Responsible Gaming page for additional guidance on managing access.

11 Changes to This Privacy Policy

Auiator may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make material changes, we will notify registered players by email and display a notice on the platform before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. We recommend reviewing it periodically, particularly before making a new deposit or claiming a promotion, to stay informed about how your data is handled. Your continued use of Auiator after any update constitutes acceptance of the revised policy.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Auiator has handled your personal information, please get in touch with our support team:

We aim to respond to all privacy-related queries within a reasonable period. For data deletion or access requests, we may need to verify your identity before processing the request to ensure we are acting on genuine instructions from the account holder.